Returns & Exchanges
At Laboratorium, we stand behind the quality of our botanical formulations and want you to be completely satisfied with your purchase. If a product does not meet your expectations, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization Number.
Prepare the Package
Securely pack the items in their original packaging, ensuring that bottles and jars are tightly sealed to prevent leakage during transit.
Ship to the Lab
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Processing & Refund
Once our laboratory team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing