Frequently Asked Questions
Everything you need to know about our science-backed beauty rituals.
Are Laboratorium products tested on animals?
No, we are strictly cruelty-free. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your formulations suitable for sensitive skin?
Most of our products are formulated to be gentle; however, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.